NO HOLDS BARRED
Some people have a no-holds-barred approach, with no restrictions or rules, to dealing with you. They are ruthless. Don't respond in kind. Remove yourself from the situation. Move on. Avoid escalating this mess. Take a step back. Just take a breath and pause. You may never have to deal with them again anyway.
Rudeness can be contagious, just like a cold. It's crossing the line. It's a virus. It comes with a cost. No matter whatever the reason, you don't need that. Life is too short. It's their problem, not yours. Chances are they had gotten some bad news. You could address their behaviour in private rather than in front of everyone. Also, each country has a different culture. In some countries, arriving 'on time' is incredibly rude!
Try to remain optimistic, which is contagious too. Focus on what is going right. That should change any toxic environment. Show your excitement. That's like a positive shot in the arm. Be warm and kind to anyone, including someone, who may not deserve it. That's the way to disarm any aggressive, no-holds-barred person.
RICK SCHMULL
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